COVID-19 Policy

Latest Update - 25th February 2021

Following the Government announcement on 22nd February and their update on 24th February outlining the steps to leave the national lockdown, we are unfortunately unable to open for guests on 12th April as our apartments have a shared indoor lobby and corridors, therefore we will be open for guests once again from 17th May (at the earliest).

We continue to operate the most flexible refund policy, any bookings that have to be cancelled due to COVID-19 may be rescheduled or will be refunded in full.

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Visit England – ‘We’re Good to Go’

We meet and surpass the Visit England COVID-19 industry standard for self-contained accommodation.

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General Hygiene

We always do our own thorough housekeeping with antibacterial products, which will obviously continue, including the communal areas, i.e. stair rails. As ever this will include all surfaces, doors, handles, kitchen equipment and utensils, TV remote controls etc. We also do our own laundry ensuring that everything is washed on the maximum temperature with bedding pressed and as new for each guest.

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We have provided a contactless hand sanitizer dispenser at the entrance to the apartments for your use as you enter or leave the apartments. We also provide antibacterial hand wash products in the kitchen and bathroom for your use.

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Whilst we cannot guarantee 100% that all germs will be killed, you can be assured that we have done everything possible to minimise the risk of spreading COVID-19 and make your stay a happy and healthy one.

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Check-in / Check-out

We always pride ourselves on providing a warm face to face welcome for our guests and to assist with luggage into the apartment and accompany to the nearby parking.

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We are still happy to greet face to face (socially distanced) to hand over keys and assist with directions etc., however to meet social distancing guidelines we are unable to accompany into the apartment or help with luggage.

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If preferred we offer contactless check-in and check-out by way of a key safe at the entrance to the apartments.

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Unexpected Illness

Should you or any of your party show symptoms of Coronavirus during your stay we ask that you advise us immediately and make arrangements to return home without delay. Furthermore please keep us updated on the health of any of the party that falls unwell over the ensuing 21 days following departure in order that we may comply with Government NHS Track & Trace guidelines.

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Bedding, Bed Linen & Towels

We usually supply all bedding, bed linen as well as towels for our guests, and are happy to continue to provide this service. However should you prefer to bring you own bedding, bed linen and/or towels then please let us know. We will leave the beds unmade with just mattress and/or pillow protectors in place (these are washed and fresh for each guest).

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If you do intend to bring your own bedding or bed linen, please note all of the beds are standard doubles. The sofa beds in each apartment pull out to form a king size bed.

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Food & Drink / Refuse

On a purely selfish note, we ask that you take all unused food and drink away with you and also dispose of any rubbish and recycling in the bins provided at the entrance to the apartments. This reduces our own contact and therefore similarly minimises the risk of spreading COVID-19.

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Anything Else

If you have any questions or concerns regarding COVID-19 or anything else relating to your stay, please feel free to call and we will be happy to assist.